Terms and Conditions

Welcome to The Isabel Faith Label!

These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from The Isabel Faith Label. By accessing our website or making a purchase, you agree to be bound by these Terms. Please read them carefully.

Use of the Website

Eligibility: You must be at least 18 years old to use our website and make a purchase.
Account: You may need to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account
Prohibited Activities: You agree not to use our website for any unlawful purpose or in any way that could harm our website or impair others’ use of it.

Products and Orders

Product Descriptions: We strive to provide accurate product descriptions, but we do not guarantee that the descriptions are complete, current, or error-free. If a product you receive does not match the description, please contact us for assistance.
Pricing: Prices are subject to change without notice. We make every effort to ensure that the prices on our website are accurate, but errors may occur. If we discover an error in the price of a product you have ordered, we will inform you as soon as possible and give you the option to confirm the order at the correct price or cancel it.
Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraudulent activity.

Payment and Billing

Payment Methods: We accept various payment methods, which will be indicated on our website at checkout. All payments must be made at the time of purchase.
Billing Information: You agree to provide current, complete, and accurate billing information for all purchases. If we cannot process your payment, we may cancel your order.

Shipping and Delivery Policy

We are committed to providing you with a smooth and reliable shopping experience. Below is our detailed shipping and delivery policy to help you understand how we process and deliver your orders:

Order Processing Time: Orders are processed within [1-2] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Order Verification: We may need to verify your billing information with your payment provider before processing your order. If we need additional information, we will contact you via email.
Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your needs.
Delivery Estimates: Standard Shipping: [5-7] business days – Expedited Shipping: [2-3] business days – Express Shipping: [1-2] business days. Delivery times are estimates and may vary depending on your location and the shipping carrier.
Shipping Carriers: We partner with reputable shipping carriers to ensure your order is delivered safely and on time. Our primary carriers include India Post, DTDC, Blue Dart, and Delhivery.
Shipping Confirmation and Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track the progress of your shipment using the tracking number provided. Risk of loss passes to you upon delivery of the order to the shipping carrier.
International Shipping: We currently DO NOT offer international shipping. If we do offer international shipping those orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information on potential charges. International delivery times vary by destination. Please allow [10-21] business days for delivery.
Shipping Restrictions: We do not ship to P.O. Boxes or APO/FPO addresses. Certain items may have shipping restrictions due to size, weight, or destination regulations.
Lost Packages: If your package is lost in transit, please contact us at [email protected] as soon as possible. We will work with the shipping carrier to resolve the issue.
Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately at [email protected]. We will assist you with filing a claim and replacing the damaged items.
Address Changes: Please ensure your shipping address is correct at the time of order placement. We cannot guarantee changes to the shipping address once the order has been processed.
Contact Us: If you have any questions or concerns about our shipping and delivery policy, please contact us at:
www.theisabelfaithlabel.com
Email : [email protected]
Instagram : The Isabel Faith Label

Return and Refund Policy

We value your satisfaction and strive to provide the best shopping experience. Please read our return and refund policy carefully to understand your rights and obligations regarding returns and refunds:

Returns:

Eligibility:
-> Items must be returned within 3 days of the delivery date.
-> Items must be unused, unwashed, and in the original condition with all tags and labels attached.
-> Sale items, gift cards, and final sale items are not eligible for return.
-> To complete your return, we require a receipt or proof of purchase.
Return Process:
-> To initiate a return, please contact us at [email protected] with your order number and reason for return.
-> Once your return is approved, you will receive a return authorization and instructions on how to send your item(s) back to us.
-> Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds:

Processing Refunds:
-> Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
-> If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.
Late or Missing Refunds: If you haven’t received a refund after [7-10] business days, please check your bank account again; it may take some time before your refund is officially credited to your account. If you’ve done this and still have not received your refund, please contact us at [email protected]
Exchanges:
-> We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected] with your order number and a description of the defect or damage.
-> For size or color exchanges, please return the item for a refund and place a new order for the desired item.
Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us: If you have any questions or concerns about our return and refund policy, please contact us at:
www.theisabelfaithlabel.com
Email : [email protected]
Instagram : The Isabel Faith Label

Intellectual Property

Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of The Isabel Faith Label or its content suppliers and is protected by intellectual property laws.
Use of Content: You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

Limitation of Liability

Disclaimer: Our website and products are provided “as is” without any warranties of any kind, either express or implied.
Liability: To the fullest extent permitted by law, The Isabel Faith Label shall not be liable for any damages arising out of or in connection with your use of our website or products.

Governing Law

These Terms and your use of our website are governed by the laws of India, without regard to its conflict of law principles.

Changes to These Terms

We may update these Terms from time to time. We will notify you of any significant changes by posting the updated Terms on our website. Your continued use of our website after any changes indicates your acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

www.theisabelfaithlabel.com
Email : [email protected]
Instagram : The Isabel Faith Label